Support

Most questions we get have one of the answers below. They're ordered by how often they come up.

My alarm didn't go off

The app schedules a real alarm with the operating system, so the OS has to allow it:

• Android: Settings → Apps → Transformation Planner → Notifications must be on, and Alarms & reminders must be allowed. Without the second one Android may delay the alarm by several minutes.
• iPhone: Settings → Notifications → Transformation Planner → Allow Notifications, with Sounds enabled. Check that Focus or a Sleep schedule isn't silencing it.
• Use Settings → Send a test alarm in the app. It fires a few seconds later through exactly the same path as a real one, so if the test arrives, your alarms work.

My chosen tone plays but the phone is silent — or plays the wrong sound

• On iPhone with the app open on screen, iOS deliberately won't play the sound. That's iOS, not the app. Lock the phone and try the test alarm again.
• If you wear an Apple Watch, iOS sends the notification to the watch and keeps the phone quiet — and the watch plays its own alert, not the tone you chose, because it has no access to it. Take the watch off, or turn off mirroring for this app in the Watch app on your iPhone.

The buttons on the alarm — where are they?

Alarms for your own goal carry Did it and Two minutes, so you can record the day without opening the app. They only appear when the notification is expanded — long-press it, or pull it down.

Alarms belonging to an eating program don't carry them, on purpose: your history records one thing a day, and marking it from a meal reminder would credit the wrong activity.

My plan didn't appear on my second phone

Sign in with the same account on both. Then, on the phone you want the plan to appear on, sign out and sign back in.

This is a real limitation of the current version, and worth being straight about: the app fetches your plan when it starts up and only when that device doesn't already have one. It does not watch for changes live. So a plan edited on one phone will not appear on a second phone that already has a plan until you sign out and in again there. Your history is different — days you marked accumulate across devices and merge on their own.

Why does the eating program only show one week's times?

Because the programs advance. An eight-week program narrows your eating window in stages, so each activity holds a different time for each stage. Today, your plan and the editor all show the week you're actually in. In the editor you can tap another week's chip to look ahead.

Are the keto and fasting programs safe for me?

We can't answer that — they're schedules, not medical advice. They plan when your eating window opens and closes and remind you; they don't tell you what to eat. Please check with your doctor first, especially if you take medication, are pregnant or breastfeeding, or have a kidney, liver or heart condition. You can stop at any time from Settings → Start over.

Do I need an account?

No. Choose Continue without an account and everything works — your plan, your alarms and your history all live on the phone. An account only carries them to a second device. You can sign in later from Settings and keep what you've already built.

How do I delete my account and my data?

Settings → Account → Delete account. It removes your account and everything stored with it, on the phone and on our servers, permanently. You confirm who you are first.

If you only want to start your plan again and keep the account, use Settings → Plan → Start over.

Can't get into the app? Email support@xctra.org from the address on the account and we'll delete it for you.

I want to report a bug or ask for a feature

Please do — support@xctra.org. For a bug, the three things that make it fixable are: which phone, what you tapped, and what appeared instead. A screenshot is worth a paragraph.